CONVERSATION ANALYSIS IN APPLIED LINGUISTICS

Abstract

Conversation analysis is a method of studying social interactions, especially through the use of language in conversation. By understanding the different types of conversation analytics, the customer journey can be guided by the voice of the customer. Conversation analysis is a branch of linguistics that deals with the systematic analysis of verbal and nonverbal behaviors in conversation to understand how people interact with each other. Dialogue analysis in discourse analysis examines the structure and organization of oral and written communication.